Client and Customer Relations

Certificate

Campus: 91��ɫ�� Ste. Marie

Program Code: 1227

Overview

This online certificate provides learners with strategies, approaches, and techniques to enhance client relations and enable customer service excellence. Graduates of the program will have the tools necessary to build a quality service delivery team and develop positive lasting relationships with internal and external clients and customers, while also being prepared to identify, mitigate and avoid confrontational situations.

Courses

OEL1321 - 2 Customer Service & Ethics

OEL1322 - 3 Developing Client Service Teams

OEL1323 - 3 Management Principles

OEL1324 - 3 Strategies for Fostering Client Loyalty

OEL1325 - 2 Creating a Corporate Service Culture

OEL384 - 3 Building and Maintaining Customer Relationships

OEL851 - 2 Human Relations

Requirements & Program Information

Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older

Students must successfully complete all courses within 7 years of acceptance into the program in order to graduate

Students must obtain a G.P.A. of 2.0 or 60% or higher to obtain this certificate

Certification

Upon successful completion of the online Client and Customer Relations certificate program, students will obtain a 91��ɫ�� certificate.

Career Path

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

91��ɫ��